|
Holland America Use Scamming Tactics!
|
Oct 13, 2008 Holland America Cruises complaint by LindaL |
|
|
On May 29th, I phoned up a Holland America Booking Agent and asked for their best deal Mediterrnian Cruise. I wanted the bottom line price, everything included, no surprises.
I booked for a party of four, was told over the phone the final price, where upon I used my credit card to pay in full.
One week later, on June 4th, a message is on my machine from Holland America asking for an extra 750.00 as they couldn't get us on the flight they said, and now that would be the cost of a hotel room (for EACH) couple. When asked if I could find my own hotel, we were discouraged from doing so and said we would lose our transfer fees that we had already paid from the airport to the ship.
Who can tell you that you have paid in FuLL and then one week later change their minds~!!!!? On principal I said I wanted a refund . They gave back everything except 627.00 (per couple!) which was cancellation fees. We wanted to be on that trip and only cancelled because they did not come through with their agreement.
I searched on the internet and found SEVERAL similar stories to ours. I proceded with a complaint to the Better Business Bureau. Holland America did not respond. They were given an unsatisfactory rating. I finally got the VP on the phone and she said that it is in their brochures and on the internet that they have the right to add a hotel booking later. brochures and internet????What about the people that book on the phone, and NO mention is made. Miss VP only apologized for that and said something should have been said. THEN she says after meeting with the upper management staff they DECIDED to give us a 600.00 credit towards our next crusie.????? Ok, so they have 627.00 of my money and think that giving me a credit for a next cruise is compensation?? Not only is it MY money they are using the credit for, I have NO intention of ever cruising with this company after the shoddy treatment we received.
I further wrote back and suggested that what a REASONABLE offer would have been was to offer us that cruise again at the PRICE they agreed on. Their management in their infinite wisdom and committment to "excellent " service apparently don't agree.
Linda Lanyon
 Quote this article on your site | Views: 209
Holland America Cruises Complaints
1. Written by Linda Lanyon, on 23-10-2008 17:42
Well you are NOT the management, I know because I at least got a response from you 
Go back to cruisecritic.com if you don't have the INTESTINAL FORTITUDE (that would be GUTS) to leave your name!
Bait..........YES..........lead you on with a PRICE............and then SWITCH!
|
2. Written by Pookie Bear, on 23-10-2008 14:19
Linda,
This was not bait and switch. Get a dictionary.
Cruise line never charged you more then they said they would. You were not obligated to take a hotel booking. Why did you cancel?
Everyone says it's the principle (you are a teacher and should know the correct word.
You say you won't cruise with this company again; I have a shock for you. Holland is owned by Carnival Corp. Their ships include Carnival, Princess, Seabourn, P&O, and Cunard among others. I'd ban you from all the ships if I was in management there.
|
3. Written by LindaL, on 13-10-2008 22:10
Never cruise with this company! Bait and switch tactics to get you to sign up! Bad rating with the Better Business Bureau!
|
|
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
|
Comments
Comments (3)
